Just as last week, we continued to read the book "Measure What Matters" by Katie Paine. After talking about and analyzing the importance of "you," this week I have decided to switch gears and focus on a different topic. For this week, I would like to concentrate on measuring what your employees think. In the business world, communication is one of the most important assets for employees to have yet the ability to communicate is still difficult. In her book, Paine mentions a six steps to measuring what employees think, say and do as a result of the communication in the business world. These steps are outlined below:
Step 1: Understand the Environment and Where They Really Get Information
- How Are Messages Getting through to Employees, and What Are They?
- What Channels or Vehicles Do Employees Trust?
- What's Important to Them?
- What Do They Think about the Organization Today?
Step 3: Select a Benchmark to Compare To
Step 4: Define the Criteria of Success
Step 5: Select Your Measurement Tools and Collect Data
- Message Analysis Tools
- Outcome Measurement Tools
- Use Surveys to Determine What Employees Think
- Make Changes to Improve Employee Relationships